Digital Downloads FAQs

Questions

  1. What are the system requirements for this music service?
  2. What is the quality of the files?
  3. What software players can I use to play and arrange this music on a computer?
  4. What are FLAC files?
  5. Can I get my files any time?
  6. My files don't play properly, or don't play to the end. What do I do?
  7. Can I download multiple copies of my purchased songs?
  8. Will these downloads work with my iPod?
  9. Apart from iPod, what other portable players will these downloads work with?
  10. What will appear on my credit/debit card bill?
  11. What is your privacy policy?

Answers

What are the system requirements for this music service?

This service works on Windows, Mac and Linux.

  • PC requirements: Windows 98 or above.
  • Mac requirements: Mac OSX.
  • A compatible software audio player is required (see below).

What is the quality of the files?

Our files are encoded as 320k CBR mp3 (LAME -b 320 --cbr) or FLAC (-8). The mp3 encode is virtually indistinguishable from CD-quality audio.

Where available, FLAC encodes are superior. The audio is compressed without any loss in quality, similar to how zip works but with better compression for audio files. This makes FLAC's the highest possible quality for digital downloads. The file sizes are however on average approximately four times the size of the mp3 versions.

What are FLAC files?

FLAC encodes are superior in sound quality to mp3. The audio is compressed without any loss in quality (similar to how zip works but with better compression for audio files). This makes FLAC's the highest possible quality for digital downloads. The file sizes are however on average roughly four times the size of the mp3 versions.

Can I get my files any time?

We guarantee that the files will be available to download for thirty days after the date of purchase. You can collect your files immediately after completing the checkout process by following the link to the download area, or you can use the link in the email we send you to access the download area at another time within the 30 day period. However it is possible that at times of very heavy demand or in case of exceptional technical problems you may be requested NOT to collect your file(s) immediately.

My files don't play properly, or don't play to the end. What do I do?

Keep trying! If you didn't experience any error messages during download, then your files should be fine, and any playback problems will be to do with your own player. Check the file size on your player, and compare them with the file sizes given on the website. If they match, then the songs have downloaded properly and there is probably a problem with your player. As a last resort, contact and we will sort it out for you.

Can I download multiple copies of my purchased songs?

You can download a second copy of the files to a second computer/storage device OF YOURS. We guarantee that a second copy will be available to you for up to thirty days after the date of purchase.

Will these downloads work with my iPod?

Your iPod is compatible with both mp3 and AAC. At the time of writing the iPod does not have FLAC support.

Apart from iPod, what other portable players will these downloads work with?

There are many mp3 players currently on the market, but fewer FLAC players. COWON audio and the iRiver with the Rockbox firmware replacement offer FLAC support. Otherwise, you will need to convert your FLAC files to mp3's in order to use them on most portable players. You can use a software converter such as:

Both of these are completely free.

What will appear on my credit/debit card bill?

Your bill should show a transaction labelled "state51/Internet" on the date you purchased your download(s).

What is your privacy policy?

Please see the "privacy" page in the Help section of the !K7 Store website.